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One Great George Street exceeds Customer expectations


Scoring at 108.2% and 106% respectively in the first two quarters of 2009, these are the high figures by which One Great George Street has been measured by recent event organisers.

One Great George Street recognises that its future success relies on listening to their clients and along with the final invoice, clients are sent a Voice of the Customer questionnaire following their event and asked for feed back on: the Booking Experience; the Arrival Experience; Presentation of Facilities; Audio Visual Service; Food and Beverage Service; After Sales Service; and General Performance.

In this research during the first half of 2009, One Great George Street has achieved both the top score and second highest score of all the participating venues.

Above 100% and expectation has been exceeded, so 108.2% and 106% are higher than average scores.